Privacy Policy

Effective Date: 06-01-2025

At West Country Drainage Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to that information when you visit or interact with our website https://westcountrydrainageservices.com/ .

1. Who We Are

“We”, “Us” or “Our” refers to West Country Drainage Services, a provider of drainage services, installations, maintenance and inspections in the West Country and surrounding areas. West Country Drainage Services

If you have any questions about this policy, please contact us at:

Email: office@westcountrydrainageservices.co.uk
Phone: 01278 802804
Address: Herons Gate, Saltmoor, Bridgwater, TA7 0RW

2. Information We May Collect

We may collect the following information:

a) Information You Provide Directly

• Your name
• Email address
• Phone number
• Enquiry details submitted via contact forms or emails

You provide this information when you contact us or use forms on our Website.

b) Automatically Collected Data

We may collect technical information about your visit automatically, including:

• IP address
• Browser type and version
• Device type
• Pages you viewed and how long you spent on them
• Referring website URLs

This data helps us improve our Website and services.

3. How We Use Your Data

We use your information for the following purposes:

• To respond to your enquiries or requests
• To provide and improve our services
• To communicate with you about updates or promotions
• For internal record‑keeping and analysis

We will not share or sell your personal data for marketing outside of these uses unless you give explicit consent.

4. Cookies & Tracking

Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help with site functionality and analytics.

You can manage cookies via your browser settings, but disabling certain cookies may affect how parts of the site function.

5. Legal Basis for Processing (UK GDPR)

Where required under UK GDPR, we process your data:

• With your consent
• To perform a contract (e.g., responding to an enquiry)
• For our legitimate business interests such as Website improvement or communication

We will not process your data for any other purpose without notice.

6. Data Sharing & Third Parties

We may share your information with trusted service providers who help us operate the Website, such as hosting providers or email services. These third parties are only permitted to use your data in connection with services they perform for us.

We will not sell your personal data to any unrelated third parties.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

However, no Internet transmission is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and as permitted by relevant laws. We regularly review what we hold and delete data that is no longer required.

9. Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at the details above.

10. Changes to This Policy

We may update this policy from time to time. We will post any changes on this page along with the updated effective date.