You have a wonderful bit of kit installed which will see you through every flush! Please ensure you stick to the following tips to ensure maximum performance.

Your treatment plant will require annual empty and service to not only fulfil your legal obligation as an operator but to ensure the smooth operation of the system.

Annual services are also vital to remain in warranty of the system.

Do’s

What to do:

• Use the most biodegradable products you can find for washing, washing up, toilet cleaning etc.
  
• Avoid dosing of chemicals, this will damage the good bacteria in the system.
  
• Spread the usage of washing machines over the week so the system does not become overloaded.
  
• Try to keep to the same products as the bacteria can learn to live with a product in time.
  
• Only flush the three p’s Paper, pee and poo down the toilet, remind visitors of this rule.

Trouble Shooting

I am Experiencing Smells

• Normally this indicates and overdose of chemicals killing the good bacteria in the tank, trace back to any products you may have used and replace with biodegradable kinder products. Allow 6-8 weeks for the good bacteria to start up for the smells to dissipate.

My Pump Has Stopped Working

• Give us a call and we can check the cause of this. It could be an electrical issue or a pump failure (very rare on new installations).

I am Selling The House What Do I Need To Do?

• You will need to ensure that the information about your sewage treatment plant and discharge location is passed onto the new buyer. If you have a permit the permit will need to be changed to the new owner as soon as possible.